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What are Account Numbers and PINs?

Agencies, admins, counselors, and clients each have their own Account Numbers and PINs.

These are a unique combination of letters and numbers that allow people and institutions to be connected to one another. Agencies can add and move counselors. Counselors can add and move clients.

These numbers are prominently displayed when you’re logged in to your account so you can find them if you need them.

NOTE: uppercase/lowercase M4tTErs (matters).

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